We are a travel agency with CIAN 296594-2 license, we provide transport management services for individuals and groups. We operate under the trademark "Inpetransfer. com" which is our exclusive property. Our company name is Calle Alfarnate, 2. 5G. 29006 Málaga. Spain.
Our customer service telephone number is (+34)951385770, and we operate through the website www.inpetransfer.com and e-mail firstname.lastname@example.org. For the provision of our services we work with transport operators who provide professional transport services for the transfer of passengers, or who act as an agency with legal capacity to offer transport services and who are in possession of all the necessary licenses and permits according to the legislation applicable to each of them for the performance of this activity.
Through its websites, INPE CONSULTING MALAGA SL. offers transport management services for both individuals and groups.
Before requesting a service offered on our website, please ensure that you have read and understood these General Conditions, as they will govern any subsequent contract. By making a reservation you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have any doubts about any of the contractual conditions, please contact our Customer Service before proceeding with the booking process. If you do not agree to any of the obligations arising from these Terms, unfortunately you will not have to make any reservations with us.
2. ONLINE RESERVATION PROCESS
The person making the reservation must be over 18 years of age and is responsible for following all the steps of the online booking system, making sure that all the information provided is correct and complete and making the payment in full.
Once the contract with Inpe Consulting Malaga S. L. has been formalized, the company will carry out all the necessary procedures to organize the requested services.
The contract will be binding on the parties only when you receive your transfer receipt by email in a CONFIRMED state. In the event that the transport operator is unable to provide the requested service, the customer will be informed and the full amount will be refunded using the same system used for payment, leaving the company released from any other obligation to the customer.
The customer must confirm receipt of our notifications. If you do not receive confirmation of receipt of the email, the records stored on our mail server will be considered sufficient proof of receipt.
Our confirmation of collections and payments made by the customer will not be considered as proof of the existence of a binding contract.
You must print and have the reserve vouchers ready to be presented to the transport operator so that the driver can examine them. If the reservation holder does not provide proof, the transport operator may not provide the service. We recommend that you print and take with you all communications maintained with the company in addition to the transfer receipt.
Minors are expressly prohibited from requesting services from the company, and their parents, guardians or legal guardians or guardians should contact us immediately in the event that a minor has reserved a service with us to proceed to its cancellation. Minors must always travel with an adult passenger.
We accept the most widespread means of payment, such as Paypal and bank transfer. The charge will be made in Euros.
The information contained in the transfer voucher includes the reserved destination, the pick-up point and the address of the accommodation. Any changes affecting this or any other data must be communicated by e-mail to email@example.com before the date of provision of the service, and will only be considered effective once verified with the transport operator and confirmed to the customer by e-mail.
The customer assumes any increase in the cost of the service due to a change in the reservation. The first change will not entail any additional administration costs. Beyond this first change, the company will be able to charge 15€ of administrative expenses for each additional change. No refund will be given for changes made in less than 48 hours.
Once the contract has been formalized, the customer must notify our Customer Service Department of any error detected at least 48 hours before the corresponding transfer service. Notifications received less than 48 hours before the transfer service will entitle the company to cancel the contract without penalty.
5. CANCELLATIONS BY THE CUSTOMER
Any cancellation of the contract must be made in writing by e-mail addressed to our Customer Service department. Both separate transfer services and a full booking including more than one service can be cancelled.
If you receive your cancellation request more than 48 hours before the pick-up time for the transfer service you wish to cancel, you will be refunded the full amount corresponding to this transfer. No refund will be given in case of cancellation less than 48 hours prior to the scheduled time of the transfer service you wish to cancel. In this case we will send you an email confirming the cancellation so that you can use it to claim the amount from your tour operator, airline or insurance company.
6. LAST TIME RESERVATIONS
Normally no reservations will be accepted with less than 48 hours from the time the transfer begins, if this is not possible and you cannot manage with the transport operators will be informed immediately and we will refund your full amount.
7. CHANGES AND CANCELLATIONS BY OUR PART
If the transport operator is obliged to make any significant changes in the conditions of the service, or to cancel the service, we will inform you as soon as possible.
We will make every effort to respect your preferences regarding the vehicle chosen; however, the vehicle may be replaced by a larger capacity or multiple vehicles depending on availability. If the change results in a reduction in the category or size of the vehicle for which we have a lower fare, the price difference will be refunded.
In extraordinary cases we may need to cancel your reservation. The full amount of the reservation will be refunded and this refund will cover all obligations towards the client arising from such cancellation. In any case, we will make every effort to find viable alternatives to any confirmed reservation that we must cancel.
8. CHAIRS FOR CHILDREN
Local and national legislation may vary depending on the country in which the shipment is made. In any case, all our transport operators comply with the legislation in force. If you book a private transfer, we recommend that for safety reasons you use a lift or baby seat for passengers under 12 years of age or with a height of less than 135 cm. During the booking process you will have the opportunity to reserve child seats or booster seats at most destinations.
It is the responsibility of the reservation holder to check that the restraint system is compatible with the vehicle and that it is positioned correctly. The company shall not be liable for any incident arising from misuse or improper installation of the restraint system.
If you wish to travel with your own baby seat or lift and you have booked a private transfer, you must inform us of this before you start your trip. We have to ensure that the vehicle used by the transport operator is compatible with the wheelchair. For group services, minibuses or coaches are most often used, and it is not possible to use child seats in these vehicles.
We will make every effort to ensure that the transport operator offers the chair or lift when reserved. There may be times when the reserved chair is not available. In such cases, you will be entitled to a refund of the amount paid for the reservation of the chair. If seats are not available, children over the age of three years must wear a seat belt. Children under three years of age may travel without a restraint system, but must be in the rear seats of the vehicle.
9. CHILDREN' S RATES
All children and babies, regardless of their age, will be taken into account in determining the capacity of the vehicle to be used, and therefore must be entered in the total number of passengers at the time of booking.
10. TRAVEL INSURANCE
We strongly recommend that you take out travel insurance tailored to your needs. Please read and print the documentation carefully so that you can take it with you when you travel. Proper travel insurance will protect you against a number of risks beyond our control.
11. OUR RESPONSIBILITY
In the event of failure to comply with these conditions, we shall be liable only for damages or losses resulting from our failure to comply with these terms and conditions or from our negligence, up to a maximum of the total amount paid by you. We are not liable for damages that are not directly attributable to us or those caused by accident, force majeure or due to legal or administrative requirements.
We are not responsible for incidents that occur during the performance of the service, in particular illness, personal injury or death, unless they are the direct result of our negligence.
This means that, in accordance with these conditions, we may accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or poorly performed as a result of our incapacity or the incapacity of our employees or the inability of our transport operators to provide the transport service that you contracted using reasonable knowledge and professionalism. Please note that it is your responsibility to demonstrate this lack of knowledge and professionalism if you wish to file a claim against the company.
In addition, we will only be liable for what our employees and transport operators do or fail to do while acting in the course of their professional performance (for employees) or performing the work we have requested of them (for transport operators).
Nothing in these General Terms and Conditions limits or excludes: a. our liability to you in the event of death or personal injury resulting from our negligent conduct. b. any other rights you own as a consumer and user that cannot be excluded or limited by law.
We are fully exempt from any liability in the event that the customer directly contracts a service with the transport operator.
We cannot guarantee the accuracy of the contents of this website. The possibility of the page being affected by a computer virus cannot be ruled out. In any case, we will do our best to rectify any error that is communicated to us in the shortest possible time. If due to one of these errors a reservation is made at the wrong price or with the wrong promotion, we reserve the right to cancel the contract without compensation to the customer.
We cannot be held liable in the event that the performance of our obligations or those of the transport operator is impeded or affected directly or indirectly by or as a result of an event of force majeure or any circumstance beyond our control including, but not limited to, extreme weather events, natural disasters, terrorism, accidents of third parties along the transport route, police checks, extraordinary traffic congestion or strikes.
13. CONTACT US
Any contact regarding possible changes in the reservation details should be requested via e-mail.
In the event of unavoidable modifications to the contract, we will inform you via an e-mail sent to the address provided to us at the time of booking; sending this e-mail will be considered as proof of receipt by the customer. The same applies to any other information we send you. For this reason, it is extremely important that you ensure that the email address provided is correct and that you check your inbox until the start of the transfer service.
If for any reason you do not show up at the pick-up point within a reasonable period of time after the scheduled time on the transfer receipt, the transport operator or our Customer Service will attempt to contact you via the mobile phone number you have provided.
If this communication is not possible because you have not provided us with a valid number at the time of booking, because you have no coverage, because you have activated voicemail or because you do not respond to the call, the service will not be provided, the transport operator will be released from its obligation to provide the service and no refund will be made.
14. TRANSPORT SERVICES
We offer a range of services agreed with transport operators. These are private transport services.
We cannot guarantee the exact itinerary to the chosen destination. We make every effort to ensure that collection times are scrupulously respected but we cannot guarantee them.
If the driver of your private transfer cannot be reached, it is the customer's responsibility to contact us by calling the 24-hour hotline. that appear on your Reservation slip. If you do not call these numbers and arrange an alternative transport, the service will not be provided, the transport operator will be released from its obligation to provide the service and no refund will be made. If the driver of your private transfer is unable to reach you, a member of our Customer Service team will call the mobile phone number provided on the reservation. Please make sure you travel with that mobile phone and that it is switched on while waiting for your luggage or at customs checkpoint. If we are unable to reach you at the telephone number provided, we will not be able to provide the service and no refund will be made. Unused transfers are non-refundable and the costs of an alternative transport will only be refunded if pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt so that our Quality Department can review it. No reimbursement will be made for transport costs related to claims not accompanied by valid receipts.
It is your responsibility to check the scheduled pick-up time and make sure that you arrive at the airport, station or port early enough to check in or make any other arrangements for your trip.
The transport operator will pick you up and leave you as close as possible to the addresses provided. If access through a regular route is closed due to weather, traffic accidents, etc., the transport operator will, according to your express request, take an alternative route to reach the agreed destination; in these cases additional costs may be incurred for you.
All contracted transport services are covered by the carrier's or contractor's liability policy.
Although we strive to offer confirmation SMS messages when requested by the customer, this service depends on telephone networks that are beyond our control. If a text message does not arrive or arrives late, the customer must comply with the information provided by e-mail or that contained in the "My Booking" section of our website.
15. PERMITTED BAGGAGE / CAPACITY
For shuttle transfers, each passenger has the right to transport one bag or suitcase per person with a combined maximum size of 158 cm (length + width + height) and the corresponding carry-on luggage (e. g. a bag). All luggage must be correctly identified with the name of the owner and the destination address. We cannot undertake to locate lost luggage that is not properly identified.
The vehicles used for private transfers have capacity for at least 1 baggage or suitcase per passenger seat with a maximum combined dimensions of 158 cm (length + width + height) per package. At the time of booking you must inform us of the luggage to be transported. It is not necessary to declare smaller items that can be placed on the passenger's footrest such as cameras, handbags or small backpacks. The passenger shall be responsible for any costs incurred in the event of needing additional vehicles for the carriage of undeclared baggage.
Your acceptance of the proposed Contract and the Terms and Conditions is deemed to be a tacit agreement in which under no circumstances will you include in your baggage or personal items that contravene the laws of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration date or fragility. Unless you travel with a guide dog, animals are not allowed.
The transport of luggage and other personal belongings is at your own risk and in no case will we be liable for any damage or loss. This risk of damage or loss should be covered by the client's insurance before the trip begins.
16. YOUR RESPONSIBILITY
By entering into this contract you implicitly declare that: You are of legal age and are in full use of your mental faculties and that you are therefore capable of assuming the legal responsibilities arising from this agreement. You are aware of the scope of the services covered by this contract, the information concerning the company and the content of these General Conditions. It also declares that the credit or debit cards you use are your property and that you have sufficient funds to cover the cost of the service. You understand that you must notify us as soon as possible of any changes to the data you have provided.
The services will be provided in accordance with the information specified in the transfer receipt sent by e-mail. It is your responsibility to provide complete and correct addresses for pick-up points and destinations at the time of booking. It is also your responsibility to print and check the accuracy of the transfer receipt. If the data contained in the voucher are incorrect, you should contact our Customer Service team immediately for rectification. During the booking process, pay special attention to ensure that all required fields marked with an asterisk (*) have been filled in correctly. We are not responsible for reservations that are impossible to make and no refunds will be made for such reservations.
You alone are responsible for providing the documentation necessary for border crossing. We assume no responsibility and refuse to incur any additional costs caused by the failure to provide such documents or by non-compliance with the customs, police, tax or administrative regulations of the countries to which access is sought. The transfer receipt is not a valid document for obtaining an entry visa.
In the event that the customer is obliged to pay a deposit or a fine to the authorities of other countries as a result of the customer failing to comply with the laws, regulations or other requirements of the countries in which he intends to enter or leave or intends to cross, the customer shall assume full responsibility for reimbursing the company. We reserve the right to withhold any amount paid to us until the customer proves that he has reimbursed the amount corresponding to such fines, fees, etc.
We reserve the right not to accept further reservations from a customer who has caused a major incident or repeated incidents.
17. ADMISSION RIGHT / USER CONDUCT
By entering into this contract, you tacitly grant the undertaking and the transport operator the right to refuse service to any passenger who, in the opinion of the driver, is under the influence of alcohol or drugs and to those whose behaviour may be considered dangerous for the driver of the vehicle, for third parties or for themselves.
Alcoholic beverages may not be carried in the transport operator's vehicles for consumption during the journey. This prohibition also applies to narcotics.
Smoking is prohibited inside the vehicle and in its immediate vicinity.
Eating is not allowed inside the vehicle.
If the service you receive from the transport operator does not meet your expectations, you should immediately inform the customer service department and, whenever possible, at the time of the incident. Complaints received after the completion of the transport service and which were not notified to us during the course of the shipment may not be accepted as we have not been given the opportunity to assist or intervene in any way. You will find our detailed contact details on the transfer receipt.
Written complaints must be sent by e-mail to firstname.lastname@example.org and reach us no later than 28 days after your return date.
If you have any questions regarding our online booking process or our customer service, please direct your complaint to the following address: Info@inpetravel.com
Our web pages are available in several languages, and we continue to make efforts to add more languages in the future. Our Customer Service and email support are available in Spanish and English at all times. We pay special attention to the quality of the translation of our websites and these General Terms and Conditions, but in the event of any discrepancy the English version is the one considered valid.
20. INTELLECTUAL PROPERTY LAW
The copyright, trademark and other intellectual property rights related to the contents published on our website are registered in the name of the company and are protected by national and international legislation governing intellectual property.
The use of the content of our website by a third party for any purpose other than the eventual booking of a transport service is prohibited. This prohibition includes the modification, subsequent publication as well as the total or partial reproduction or representation of such content without the prior and express consent of the company.
Any illegal use of our website for any purpose is strictly prohibited.
The entire contents of this website are protected by intellectual and industrial property rights and are the exclusive property of Inpetransfer. com. It is expressly forbidden to use the Web Site and its contents, as well as the databases and software necessary for its visualization or operation, for commercial purposes, except with the written consent of Inpetransfer. com.
Prohibited commercial uses include, without limitation:
The resale or redistribution of the Website, its contents and/or its service through another website. In particular, web scraping techniques to access the contents of the Website.
The use of "deep linking" techniques that cause confusion in the user, such as "framing", and/or involve undue and illegal exploitation of the contents of Inpetransfer. com
21. APPLICABLE LAW AND JURISDICTION
These General Conditions will be governed by the Spanish legislation in force.
The contract between you and the company will be governed by Spanish law.
For any controversy or claim the company and the client, expressly waiving any other jurisdiction, submit to the courts and tribunals of the city of Malaga.
If any of the stipulations contained in these conditions of use is declared illegal, null and void or declared inapplicable by a court decision, the remaining stipulations shall remain in full force and effect.
22. DATA PROTECTION
The internet user who accesses the Inpetransfer. com website does so anonymously and is not registered by the company. The user remains anonymous throughout the process of searching for information on the website and their personal data are not recorded at any time.
Notwithstanding the foregoing, the company uses user identifiers (cookies) on our website to collect information about the use of the page, such as the server to which the user's computer is connected, the type of browser (Firefox, Internet Explorer, etc.) or how the potential client was aware of Inpe consulting Malaga SL. We use this information only to improve our marketing efforts and personal data of the Internet user is not included among the information collected.
In response to a request for quotation of a transfer service from a potential customer, we may ask you for some of your personal data such as e-mail address and credit card number in order to be able to send communications, register on our website or for any agreed charges. We may also use this data to inform you of offers that may be of interest to you. As soon as you become a customer, we may use the data provided during the booking process to inform you of future promotions and offers.
By entering into a contract with us, you tacitly authorize ST Inpe Consulting Málaga S. L. to use your personal data for the provision of the service requested, to ensure correct billing of the service and to help us identify future services that may be of interest to you. These offers will be sent to you by e-mail and may be based on the information you provided during the initial contact, surveys, information regarding purchase preferences and lifestyles as well as information available from authorised external sources such as transport operators or marketing companies. We send these offers directly to us by email in a format compatible with the information retrieved from the customer's email (HTML, graphics, etc.). The captured personal data are stored in automated files protected by the company. These files are communicated to the Spanish Data Protection Agency. The company can use this information with the general objective of measuring the customer's reaction and satisfaction with the service provided.
Although we do not communicate the e-mail address of our customers to transport operators, in certain cases we may act as intermediaries by forwarding offers from these third parties to the customer's e-mail address. In the event that a person becomes a customer of a third-party transport operator, this transport operator may send offers and promotions to that person directly. If this person wants to stop receiving these e-mails, they should contact the third party operator directly. Our aim is to make it easier for the customer to receive promotional information from a third party operator that is in the customer's interest, and this contact will be subject to the strictest security and confidentiality controls of personal data. If you wish to stop receiving these communications, simply send an e-mail request to the company. Alternatively, you can follow the procedure described on our website and in the offers we send by e-mail.
In accordance with current legislation, you have access to your personal data contained in our files. If you believe that the information we hold about you is incorrect or incomplete, please send us a written communication to Inpe Consulting Málaga SL, Quality Department, Calle Saint Exupery, 20 oficina 11,2907 Málaga, Spain. The company will correct the errors immediately. You may also send us a written request for cancellation or to exercise your right to object.
Please note that other websites that you can access through ours may have different confidentiality conditions than ours. We are not responsible for the conditions or contents of any other website linked to or associated with our own.
Any change in the policy of treatment of personal data and confidentiality will be immediately reflected in these General Conditions so that the customer is properly informed and can react appropriately.