Questions and answers FAQS

  • Can I book a transfer for tomorrow?

Reservations must be made 48 hours in advance. We do not guarantee reservations made with less time. If you have waited until the last moment, contact us at booking@inpetransfer.com to check availability that we can offer you.

  • What happens if my flight is delayed?

The first thing you should do is write to booking@inpetransfer.com or call or whatsapp at +34 643 584 125 to notify the time change and delay. The companies at the destination monitor (follow up) the flights, therefore they know their arrival time.

This does not mean that the service will be performed. Everything will depend on the planning that the drivers have programmed at the destination. If at the new arrival time of the flight, the service provider company does not have availability, the service will be terminated / canceled without the possibility of any claim to Inpetransfer.com

  • Can I change the details of a reservation made?

The collections are scheduled automatically according to the information provided by the client when making the online reservation. Please inform us as soon as possible to Inpetransfer via email of any change in the reservation (accommodation, change of travel time, etc.) to booking@inpetransfer.com

  • Can I cancel the reservation?

Yes, the reservation can be canceled 48 hours before the pick-up time, the 100% of the reservation will be returned minus € 3 for administrative expenses. If the reservation is canceled with less than 48 hours, the total amount to be returned will be € 0. 

  • How much baggage can I take?

Each passenger can carry a suitcase of up to 20kg with averages of maximum 158cm (length + width + depth) and a small handbag of 5 kg maximum. Remember that private vehicles for 4 people with 4 suitcases are almost always used minivans. Take your luggage into account when reserving your vehicle and avoid surprises at the destination. If you have doubts, contact us. 

  • Reservations and returns

At the time of booking, it is made by secure payment by credit card, paypal or bank transfer. The client will receive the details of their reservation by e-mail, together with a number that will identify it (locator) and all the related data.

The transaction will be carried out in EUROS, whatever the origin of the client or the selected establishment.

  • Responsibility of the client

When making the reservation, the client is fully and exclusively responsible for the accuracy of all the data that it states. If it is found to be incorrect, it could lead to the cancellation of the reservation. In case of not performing a transfer service due to the customer's fault, Inpetransfer is not responsible and does not return the money.
The person making the reservation must be over 18 years of age and is responsible for following all the steps of the online reservation system.

You will need to print and have the reservation vouchers ready to present to the transport operator so that the driver can examine them. If the reservation holder does not present the voucher, the transport operator may not provide the service. We recommend that you print and take with you all the communications you have with the company, as well as the proof of transfer.

  • Cancellations

You can cancel the requested or contracted services at any time. Send us an e-mail to booking@inpetransfer.com. If the reservation is canceled more than 2 days before the service is provided, the 100% will be refunded for the amount of the reservation minus € 3 for administrative costs.

If the reservation is canceled 2 days or less before the provision of the service, you will lose 100% of the amount of the reservation.
If the cause is our provider's availability and it cannot fulfill the reserved service, and we cannot offer a similar service, Inpetransfer reserves the right to cancel the reservation. Please make the reservation in advance to guarantee the contracted service.

  • Responsibility of the reservation system

The reservation system and the website belong to Inpetransfer. The servers (VPS) are located in Spain and are owned by an external company.

  • Where to find the driver at the Airport

In the reservation voucher you have all the information you need, the driver will wait for you in the arrivals hall with a sign with your name. In case of delay, please notify the local provider immediately or call us at + 34 643584125 The driver will wait a maximum of 60 minutes after the flight has landed. Remember to always notify, it may be that the driver has more services and cannot pick you up at the time of arrival due to your flight being delayed.

  • Payment Methods

We accept the most widespread means of payment, such as credit cards (MasterCard / Visa / Euro 6000), debit cards (Visa / Delta, Visa / Electron), bank transfer, iDEAL, KBC payment button, Belfius Direct Net, ING Home Pay, Paypal through the platform © Mollie

  • Travel insurance

We strongly recommend that you take out travel insurance that is appropriate to your needs. Please read the booking voucher carefully and print the documentation so that you can take it with you when you travel. Adequate travel insurance will protect you against a number of risks that are beyond our control.

  • Chairs for children.

Local and national legislation may vary depending on the country in which the transfer takes place. In any case, all our transport operators comply with current legislation. If you book a private transfer, we recommend that for safety reasons you use a lift or baby chair for passengers under 12 years of age or with a height of less than 135 cm.

When making the reservation, it must be specified if children, babies and their ages are traveling. At that time we will carry out the management with the local supplier and we will send the final price with the chair or lift established by law in the country in question by email.

If you want to travel with your own baby chair or lift and you have booked a private transfer, you must inform us of this before starting the trip.

We will do our best to ensure that the transport operator offers the chair or lift when it has been booked

  • Children or babies rate

All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to be used, and therefore must be entered in the total number of passengers at the time of booking.

  • Our responsibility

In the event of breaching these conditions, we will be responsible only for those damages or losses that are a consequence attributable to our breach or our negligence, and as maximum for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those produced by accident, force majeure or that are caused by legal or administrative requirements.

We are not responsible for incidents that occur during the provision of the service, specifically illness, personal injury or death.

This means that, in accordance with these conditions, we can accept responsibility if, for example, the passenger suffers personal injury or if the transfer service is not provided as contracted or is poorly provided as a result of our incapacity or the inability of our employees or the inability of our transport operators to provide the transport service you have contracted using reasonable knowledge and professionalism. Please note that it is your responsibility to demonstrate such lack of knowledge and professionalism if you wish to file a claim against the company.

In addition, we will only be responsible for what our employees and transport operators do or fail to do while acting within the framework of their professional performance (for employees) or performing the work that we have requested (for transport operators).

No section of these General Conditions limits or excludes:

to. our liability to you in the event of death or personal injury resulting from our negligent action.

b. Any other right of which you are the holder as a consumer and user and that by law cannot be excluded or limited.

We are completely exempt from any liability in the event that the client contracts a service directly with the transport operator.

We cannot guarantee the accuracy of the contents of this website one hundred percent. The eventuality that the page is affected by a computer virus cannot be ruled out. In any case, we will do everything on our part to rectify any error that is communicated to us in the shortest possible time. If due to one of these errors a reservation is made with the wrong price or with a wrong promotion, we reserve the right to terminate the contract without the need to compensate the customer.

  • Overwhelming force

We cannot be held responsible in the event that the fulfillment of our obligations or those of the transport operator is impeded or affected directly or indirectly by or as a result of an event of force majeure or of any circumstance beyond our control including, Among others, cases such as extreme meteorological phenomena, natural disasters, terrorism, third-party accidents along the itinerary of the transfer, police controls, extraordinary traffic congestion or strikes.

  • Your responsibility

By formalizing this contract, you implicitly declare that: You are of legal age and in full use of your mental faculties and that therefore you are able to assume the legal responsibilities derived from this agreement. You are aware of the scope of the services that are the subject of this contract, the information regarding the company and the content of these General Conditions. It also declares that the credit or debit cards you use are your property and that they have sufficient funds to cover the amount of the service. You understand that you must notify us as soon as possible of any modification of the data you have provided us.

The services will be provided in accordance with the information specified in the proof of transfer sent by email. It is your responsibility to provide complete and correct addresses for the pick-up and destination points at the time of booking. It is also part of your responsibilities to print and check the accuracy of the proof of transfer. If the data contained in the voucher is incorrect, you should contact our Customer Service team immediately for rectification. During the reservation process, pay special attention to ensuring that all mandatory fields, marked with an asterisk (*), have been filled in correctly. We are not responsible for reservations that are impossible to carry out and no refunds will be made for such reservations.

Only you are responsible for providing the necessary documentation for border crossing. We do not assume any responsibility and we refuse to incur additional costs caused by the non-provision of said documents or by non-compliance with the customs, police, fiscal or administrative regulations of the countries to which access is sought. The proof of transfer is not a valid document to obtain an entry visa.

In the event that the company is forced to pay a deposit or a fine to the authorities of other countries as a result of the client failing to comply with the laws, regulations or other requirements of the countries in which they intend to enter or leave or intend to cross, the customer will take full responsibility for reimbursing the company. We reserve the right to withhold any amount that has been paid to us until the client demonstrates that he has reimbursed the amount corresponding to said fines, charges, etc.

We reserve the right and you by accepting these conditions authorize us to charge your credit or debit card for damages caused to the vehicle (including, for example, a thorough cleaning) or for objects that have disappeared from the vehicle.

We reserve the right to no longer accept bookings from a customer who has repeatedly caused a major incident or incidents.

  • Applicable law and jurisdiction

These General Conditions will be governed by current Spanish legislation. The contract agreed between you and the company will be regulated in accordance with Spanish law. For any controversy or claim the company and the client, expressly waiving any other jurisdiction, They submit to the courts and tribunals of the city of Malaga.

If any of the stipulations contained in these conditions of use is declared illegal, null or declared inapplicable by court decision, the rest of the stipulations will remain in full force and effect.

 Read our terms and conditions here

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